Refund policy

Freight Claims: All damaged or defective items must be reported within 5 days from the receipt of the goods. Shipments with freight damage should be claimed with the appropriate carrier. You may contact UPS at (800) 742-5877 and FedEx Ground at (800) 463-3339, to report your claim. For loss or damage by common carrier, we will supply you with all the necessary information to complete your claim. In the event of visible damage or opened boxes, please make a note on the delivery receipt with the delivering employee and hold the original box in question for their possible inspection.

Returns: A Returned Order Form must be emailed in writing to our customer service department within 14 days of receipt of merchandise. A 25% restocking fee will be applied to all returns that are not approved factory defects.

Returns & Cancellations

• Returns must be requested within 14 days of delivery (excluding final sale, clearance, or custom-made items).

• A 25% restocking fee and round-trip shipping costs apply to all returns.

• Items must be in original condition and packaging.

• Clearance, custom, and made-to-order products are non-returnable.

• Orders may be cancelled within 24 hours of purchase at no charge. After that, cancellation requests are subject to the return policy.

Warranty: ER Vanities warrants its products to be free of defects in material and workmanship to the original homeowner for a period of ONE year under normal use and service from the date of shipment.  This warranty applies to products that are subject to normal residential use and does not apply to defects or damage caused by or resulting from negligence, misuse, abuse or improper maintenance including cleaning and/or cleaning products, agents or chemicals; or when products have been used in institutional, commercial or other non-residential use. We warranty the glides and Hinges for a full year and cosmetic and structural for the period of return policy. We do not cover any cosmetic or structural warranty post installation as many issues arise due to installer negligence.

ER Vanities furniture is made from natural products whose visual appeal is attained by surface absorption of stain, varying grains, knots and other characteristics which are inherent in natural products and veneers which are not within the control of ER Vanities nor considered defects under this warranty. Color changes and surface cracks due to direct sunlight, extreme temperature fluctuations, humidity conditions and cleaning agents are not covered by this warranty.