Shipping policy

Ethan Roth Shipping Policy

Shipping: All merchandise is shipped FOB warehouse – Atlanta, GA. All items that are not shipped are backordered, otherwise specified. Orders are shipped using common carrier. Smaller shipments will be shipped using FedEx Ground or UPS. Unless specified by customer/partner. Resellers are also able to arrange pick-up of orders with their own logistics partners. 24 hour notice of pick-up must be given if using your own logistics partner for delivery of your order.

Freight Claims: All damaged or defective items must be reported within 5 days from the receipt of the goods. Shipments with freight damage should be claimed with the appropriate carrier. You may contact UPS at (800) 742-5877 and FedEx Ground at (800) 463-3339, to report your claim. For loss or damage by common carrier, we will supply you with all the necessary information to complete your claim. In the event of visible damage or opened boxes, please make a note on the delivery receipt with the delivering employee and hold the original box in question for their possible inspection.

Returns: A Returned Order Form must be emailed in writing to our customer service department within 14 days of receipt of merchandise. A 25% restocking fee will be applied to all returns that are not approved factory defects. Merchandise can only be returned for credit with approved authorization.